Cancellation Policy

GAADIAA TECHNOLOGIES LLP
Ride Booking Application

1. Introduction

This Cancellation Policy outlines the terms and conditions applicable to the cancellation of rides by users (riders) and drivers on the platform operated by GAADIAA TECHNOLOGIES LLP ("Company", "We", "Our", "Us"). By using the platform, both users and drivers agree to comply with this policy.

2. Platform Role

The Company acts only as a technology facilitator connecting users and independent drivers. The Company does not provide transportation services and does not collect or process ride payments.

3. User (Rider) Cancellation

• Users may cancel a ride at any time before the ride has started.
• If a user cancels after the driver has arrived at the pickup location, the user is encouraged to compensate the driver for time and effort, as agreed mutually between the user and driver.
• The Company does not charge or collect any cancellation fees.

4. Driver Cancellation

• Drivers may cancel a ride request at any time before the ride has started.
• Drivers are encouraged to cancel only for valid reasons such as vehicle issues, safety concerns, or unavailability.
• Repeated or unjustified cancellations may result in temporary or permanent restriction of access to the platform, at the Company’s discretion.

5. No Cancellation Fees

GAADIAA TECHNOLOGIES LLP does not impose or collect any cancellation fees from either users or drivers. Any compensation, if applicable, is a private arrangement between the user and the driver.

6. Dispute Resolution

In case of disputes related to cancellations, users and drivers are encouraged to resolve the matter directly between themselves. The Company may provide limited assistance to facilitate communication but is not obligated to resolve such disputes.

7. Misuse of Platform

The Company reserves the right to take appropriate action, including suspension or termination of accounts, in cases of repeated misuse of the cancellation feature by users or drivers.

8. Changes to This Policy

The Company reserves the right to modify this Cancellation Policy at any time without prior notice. Any changes will be effective upon posting on the website or application. Continued use of the platform constitutes acceptance of the revised policy.

9. Governing Law

This Cancellation Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

10. Contact Us

If you have any questions regarding this Cancellation Policy, you may contact us at:

Email: support@gaadiaa.com
Phone: +91 93550 10598
Address: Shop no 303,Gulabi Bagh,Sindhora,
Kalan City,New Delhi,110052